Terms & Conditions

In this Agreement, the following terms shall have the meanings ascribed to them below unless the context clearly requires otherwise:

• "Account" means the individual player account registered on the tikaku platform.
• "Agreement" means these Terms & Conditions together with any documents incorporated by reference, including the Privacy Policy, Responsible Gaming Policy, and specific bonus terms.
• "Balance" means the total sum of real-money funds held in a Player's tikaku Account at any given time, excluding bonus credits unless specifically stated.
• "Bonus Funds" means any promotional credits, free bet credits, cashback awards, or loyalty points granted to a Player by tikaku that are subject to wagering requirements before conversion to withdrawable cash.
• "Company" means tikaku, the operator of the gaming platform located at https://tikaku.cam.
• "Game" means any casino game, slot, live dealer game, table game, crash game, sports betting market, or other wagering product available on the tikaku platform.
• "IDR" or "Rp" means Indonesian Rupiah, the official currency of the Republic of Indonesia, which is the exclusive transaction currency on the tikaku platform.
• "KYC" means Know Your Customer, the identity and document verification process required under international anti-money laundering standards.
• "Platform" means the tikaku website, mobile-optimised site, and any associated software or services provided at https://tikaku.cam.
• "Player" means any natural person who has completed registration and holds an active tikaku Account.
• "Prohibited Territory" means any country or jurisdiction where access to online gaming services is expressly prohibited by applicable law.
• "Wager" means any real-money bet placed by a Player on a Game available on the Platform.
• "Wagering Requirement" means the number of times Bonus Funds must be wagered before they become eligible for withdrawal.

To register and maintain an Account on tikaku, you must satisfy all of the following eligibility criteria at all times:

• You must be a natural person (not a corporate entity or automated system).
• You must be at least 21 years of age. Indonesian law prohibits persons under 21 from participating in gambling activities. tikaku enforces this requirement through mandatory age verification during and after registration.
• You must be a current resident of Indonesia or an eligible jurisdiction as determined by tikaku at its sole discretion.
• You must not be a resident of a Prohibited Territory where online gaming is expressly forbidden by applicable local law.
• You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction of residence.
• You must not be an employee, contractor, agent, affiliate, or family member of a tikaku employee in a role that creates a material conflict of interest.
• You must not have been previously self-excluded from tikaku or had an Account terminated for cause.
• You must be acting on your own behalf and not on behalf of a third party.

To access real-money gaming on tikaku, you must complete the registration process accurately and in full. By submitting your registration, you represent and warrant that:

• All information provided during registration — including full legal name, date of birth, address, phone number, and email address — is accurate, complete, and current.
• You will promptly update your Account information if any detail changes.
• You are the sole and authorised user of the Account and will not share your login credentials with any other person.
• You will not hold more than one Account on the tikaku Platform. In the event of duplicate accounts, tikaku reserves the right to merge, suspend, or permanently close accounts and, in cases of suspected abuse, forfeit all associated balances.

tikaku reserves the right to decline any registration application without providing reasons and without liability. Account registration does not create an obligation on tikaku's part to accept any specific wager or to maintain the Account indefinitely.

You are solely responsible for the security of your Account credentials, including username, password, and any two-factor authentication codes. tikaku will never contact you requesting your password. Any loss or damage arising from your failure to safeguard your credentials is your sole responsibility.

tikaku is required to conduct identity verification in accordance with internationally recognised anti-money laundering (AML) and counter-terrorism financing (CTF) standards. As a condition of maintaining your Account and processing withdrawal requests, you must provide the following documentation when requested:

• Proof of Identity: A clear, colour image or scan of your Indonesian National Identity Card (KTP) showing all four corners, with all text legible and the document in date.
• Proof of Address: A recent utility bill, bank statement, or official government correspondence dated within the preceding three months, showing your name and residential address consistent with your registered Account details.
• Selfie Verification: A photograph of you holding your KTP alongside your face, with the current date written on a separate piece of paper visible in the image.
• Payment Method Verification: Documentation confirming ownership of the bank account or e-wallet used for deposits (e.g., a photo of your ATM card or bank book showing your name and partial account number).

Failure to provide satisfactory verification documents within the timeframe specified by tikaku may result in Account suspension and the freezing of funds pending verification. tikaku may request updated documentation at any time, including following significant account activity or changes to account details.

All deposits to your tikaku Account must be made in Indonesian Rupiah (IDR) through one of the approved payment channels listed on the Platform at the time of transaction. Currently accepted deposit methods include:

• Local Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

The following deposit conditions apply:

• Deposits must be funded from a payment method registered exclusively in your own name. Third-party deposits are strictly prohibited and will trigger an immediate account review.
• Minimum and maximum deposit limits apply per transaction and per day, as displayed on the Cashier page at the time of deposit. These limits may be adjusted by tikaku at any time.
• tikaku does not charge processing fees on standard deposits; however, your bank or e-wallet provider may apply their own transaction fees, for which tikaku accepts no responsibility.
• Deposits credited to your Account are available for wagering immediately upon confirmation. tikaku is not liable for delays attributable to third-party payment processors or banking infrastructure.
• Depositing funds that are derived from illegal activity, including but not limited to fraud, theft, or tax evasion, constitutes a material breach of this Agreement and will result in immediate Account termination and reporting to relevant authorities.

Withdrawal requests may be submitted at any time through the Cashier section of your tikaku Account, subject to the following conditions:

• Your Account must be fully verified (KYC complete) before any withdrawal request will be processed.
• Withdrawals may only be made to a bank account or e-wallet registered in your own name that matches your verified Account identity. tikaku will not process withdrawals to third-party accounts under any circumstances.
• Any active Bonus Funds subject to an incomplete wagering requirement are not eligible for withdrawal until the applicable wagering requirement has been satisfied in full.
• Minimum withdrawal amounts apply per transaction, as displayed on the Cashier page at the time of the request.
• Standard verified withdrawals to local Indonesian banks (BCA, BRI, BNI, Mandiri, and others) are typically processed within 15 minutes during business hours. Withdrawals submitted outside of standard processing windows may experience delays of up to 24 hours.
• tikaku reserves the right to conduct additional security checks on withdrawal requests exceeding Rp 50.000.000 per transaction or where unusual account activity is detected.
• tikaku is not responsible for delays, failures, or errors attributable to the receiving bank or e-wallet provider's systems.
• Repeated withdrawal request cancellations may result in temporary withdrawal restrictions on your Account.

tikaku offers a range of bonuses, promotions, and loyalty rewards to eligible Players. All bonuses are subject to the following general conditions unless specific bonus terms expressly state otherwise:

• Bonuses are available to verified Players who are in good standing on the Platform. tikaku reserves the right to determine eligibility for any promotion at its sole discretion.
• Each promotional offer may only be claimed once per Player, household, device, IP address, or payment method, unless explicitly stated otherwise in the specific promotion's terms.
• Bonus Funds are credited separately from real-money balances and must meet the stated Wagering Requirement before they become withdrawable. Wagering requirements typically range from 5x to 30x the bonus amount, depending on the promotion. The specific multiplier, eligible games, game contribution percentages, and time limits for each promotion are detailed on the relevant promotion page.
• Not all games contribute equally toward wagering requirements. Sports betting wagers and live casino tables typically contribute 100%, while certain slots, table games, or crash games may contribute at a reduced rate or not at all. Full game contribution tables are available on the Promotions page.
• Bonus Funds and associated winnings will be forfeited if a withdrawal is requested before the Wagering Requirement is met, unless the Player explicitly chooses to forfeit the bonus in the Account settings.
• tikaku reserves the right to amend, suspend, or permanently withdraw any promotion at any time without prior notice. Where a Player has already claimed a bonus, the terms in effect at the time of claiming shall apply.
• Abuse of bonus offers — including but not limited to arbitrage betting with bonus funds, account cycling, or coordinated bonus exploitation — is prohibited and will result in Account suspension and forfeiture of all associated balances.

The following rules apply to all wagers placed on the tikaku Platform across all product categories, including sports betting, live casino, slots, and crash games:

• All wagers are final once confirmed by the Platform. tikaku does not accept requests to cancel, amend, or reverse confirmed bets except in cases where an obvious technical error has occurred.
• In the event of a system error, data feed failure, or manifest pricing error, tikaku reserves the right to void the affected wager and return the staked amount to the Player's Account balance.
• Sports betting markets for bandar bola (football bookmaking), mix parlay (accumulator betting), and other event types are subject to the specific rules published in the Sports Betting Rules section of the Platform, which forms part of this Agreement by reference.
• Game rules for all casino titles — including RTP figures, return-to-player variance, and maximum win caps — are published within each individual game's information panel and on the Game Rules page of the Platform.
• Maximum payout limits apply per wager and per day. These limits are displayed in the Cashier and on the relevant product page. tikaku is not obligated to honour payouts in excess of published limits, regardless of the wager amount placed.
• Any collusion, use of automated betting software (bots), exploitation of software vulnerabilities, or other unfair practices will result in immediate Account suspension and forfeiture of all balances, with no obligation on tikaku to provide prior notice.
• tikaku operates a provably fair gaming environment. All random outcomes are generated by certified Random Number Generator (RNG) systems independently audited for fairness. The audit results are available on the Platform.

tikaku is firmly committed to promoting responsible gaming and preventing gambling-related harm. As part of this commitment, the Platform provides the following tools, all accessible from the Responsible Gaming section of your Account settings:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Limits take effect immediately when reduced and after a 72-hour cooling-off period when increased.
• Loss Limits: Players may set maximum loss thresholds per day, week, or month. Once a limit is reached, further wagering is suspended for the applicable period.
• Session Time Reminders: Players may configure notifications that alert them when they have been active on the Platform for a specified duration.
• Reality Checks: Periodic on-screen notifications display total time spent and net gaming activity during the current session.
• Self-Exclusion: Players may self-exclude for periods of 1 month, 3 months, 6 months, 12 months, or permanently. Self-exclusion is activated immediately and cannot be reversed during the selected period.
• Time-Out: A short-term account cooling-off period of 24 hours, 7 days, or 30 days, during which the Account is suspended from wagering activity.

If you believe that gambling is negatively affecting your wellbeing or the wellbeing of those around you, please contact our support team at [email protected] immediately. Our agents can activate protective measures on your account at any time, 24 hours a day, seven days a week.

For full details, please refer to our dedicated Responsible Gaming page.

All content on the tikaku Platform — including but not limited to logos, trademarks, graphics, interface design, software, game content, text, and data compilations — is the exclusive property of tikaku or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with this Agreement. This licence does not permit:

• Copying, reproducing, distributing, or publicly displaying any Platform content without prior written consent from tikaku.
• Reverse engineering, decompiling, disassembling, or otherwise attempting to extract the source code of the Platform's software.
• Creating derivative works based on Platform content.
• Using any automated tool, scraper, or bot to extract data from the Platform.

Any unauthorised use of tikaku's intellectual property will result in immediate Account termination and may give rise to civil and/or criminal liability.

To the maximum extent permitted by applicable law, tikaku and its directors, officers, employees, agents, and licensors shall not be liable to any Player for:

• Any loss of profits, revenue, data, or goodwill arising from or in connection with your use of the Platform, whether arising in contract, tort (including negligence), or otherwise.
• Any indirect, incidental, special, consequential, or punitive damages, even if tikaku has been advised of the possibility of such damages.
• Any loss or damage resulting from Platform downtime, technical errors, data transmission failures, or interruptions to internet connectivity.
• Any loss arising from your reliance on information, odds, or game data displayed on the Platform that is subsequently found to be erroneous due to a technical fault.
• Any loss arising from the acts or omissions of third-party payment processors, banking institutions, or e-wallet providers involved in processing your transactions.

Nothing in this clause limits tikaku's liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

In all circumstances where tikaku is found liable to a Player, the Company's total aggregate liability shall not exceed the amount deposited by the Player in the 30-day period immediately preceding the event giving rise to the claim.

tikaku collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference and forms an integral part of the contractual relationship between you and the Company. By registering an Account, you acknowledge and consent to the data practices described in our Privacy Policy.

Key data handling principles include:

• Personal data is collected only for lawful purposes directly related to the provision of gaming services, KYC compliance, fraud prevention, and customer support.
• Data is stored using industry-standard 256-bit SSL encryption and access-controlled systems.
• tikaku does not sell or rent your personal data to unaffiliated third parties for their independent marketing purposes.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention obligations. Requests may be submitted to [email protected].

For the complete data handling framework, please review our Privacy Policy.

tikaku reserves the right to suspend, restrict, or permanently close any Account at any time without prior notice in the following circumstances:

• Breach of any provision of this Agreement.
• Provision of false, inaccurate, or fraudulent registration or KYC information.
• Failure to satisfy eligibility requirements, including age verification.
• Suspected collusion, match-fixing, bonus abuse, or use of prohibited betting strategies.
• Suspected money laundering, fraud, or other criminal activity.
• Chargebacks initiated against tikaku through a bank or payment provider.
• Conduct that poses a reputational, legal, or financial risk to the Company.

Where an Account is closed due to a breach by the Player, any Balance remaining in the Account — including both real-money funds and Bonus Funds — may be forfeited at tikaku's discretion. Where an Account is closed at the Player's own request and no breach has occurred, any verified real-money Balance will be returned via the Player's registered payment method within 5 business days.

Players who wish to voluntarily close their Account should contact [email protected] with their closure request. Voluntary closures requested during an active self-exclusion period are subject to the self-exclusion terms.

These Terms & Conditions and any dispute or claim arising from or in connection with them (including non-contractual disputes or claims) shall be governed by internationally applicable online gaming regulations and standards.

In the event of a dispute between a Player and tikaku, the following process applies:

1. Internal Resolution: The Player must first submit a formal written complaint to [email protected], providing full details of the dispute including account username, relevant transaction IDs, and the nature of the claim. tikaku will acknowledge receipt within 24 hours and aim to provide a substantive response within 5 business days.
2. Escalated Review: If the Player is not satisfied with the initial response, the matter will be escalated to the tikaku compliance team for a secondary review, which will be completed within 14 business days.
3. External Escalation: If the dispute remains unresolved following the internal process, both parties agree to explore alternative dispute resolution (ADR) mechanisms before initiating any formal legal proceedings.

Nothing in this clause affects any statutory rights you may have as a consumer under the laws of your jurisdiction of residence.

tikaku reserves the right to modify, update, or replace any provision of these Terms & Conditions at any time. When material changes are made, we will notify registered Players via email to the address on file and/or via a prominent notice on the Platform at least 7 days before the changes take effect.

Continued use of the tikaku Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and contact [email protected] to request Account closure before the amendment's effective date.

The "Last Updated" date displayed at the top of this page reflects the date of the most recent revision. We encourage Players to review these Terms periodically to remain informed of their obligations and rights.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions or your tikaku Account, please contact us through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays.
• Languages: Indonesian-speaking and English-speaking agents are available at all times.
• Response Time: Live chat average first response: under 60 seconds. Email responses: within 4 hours during standard hours, within 24 hours outside standard hours.